{"id":15867,"date":"2026-11-02T04:40:53","date_gmt":"2026-11-02T04:40:53","guid":{"rendered":"https:\/\/mediatopnews.tg\/?p=15867"},"modified":"2026-11-02T04:40:56","modified_gmt":"2026-11-02T04:40:56","slug":"nuit-des-consommateurs-a-lome-leau-et-les-telecommunications-au-coeur-des-preoccupations-des-usagers","status":"publish","type":"post","link":"https:\/\/mediatopnews.tg\/?p=15867","title":{"rendered":"Nuit des consommateurs \u00e0 Lom\u00e9 : l\u2019eau et les t\u00e9l\u00e9communications au c\u0153ur des pr\u00e9occupations des usagers"},"content":{"rendered":"\n

L\u2019acc\u00e8s \u00e0 l\u2019eau potable, la facturation, la qualit\u00e9 du r\u00e9seau t\u00e9l\u00e9phonique, les frais de Mobile Money et les arnaques num\u00e9riques ont anim\u00e9 les \u00e9changes lors de la Nuit des consommateurs organis\u00e9e \u00e0 Lom\u00e9 par le Mouvement Martin Luther King (MMLK). La rencontre a r\u00e9uni des usagers et des repr\u00e9sentants de la Soci\u00e9t\u00e9 togolaise des eaux (TdE) et de Moov Africa, dans un cadre de dialogue direct sur les difficult\u00e9s rencontr\u00e9es au quotidien par les consommateurs.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Les pr\u00e9occupations li\u00e9es \u00e0 l\u2019eau ont principalement port\u00e9 sur son co\u00fbt, la gestion des compteurs et l\u2019extension du r\u00e9seau. Interpell\u00e9 sur les raisons de la facturation d\u2019une ressource issue notamment des nappes souterraines, le repr\u00e9sentant de la TdE, M. Amegan, a expliqu\u00e9 que le prix pay\u00e9 par les m\u00e9nages prend en compte l\u2019ensemble des op\u00e9rations n\u00e9cessaires \u00e0 sa disponibilit\u00e9 : captage, traitement, stockage et distribution.<\/p>\n\n\n\n

Les risques de vol des compteurs install\u00e9s \u00e0 l\u2019ext\u00e9rieur des habitations ont \u00e9galement \u00e9t\u00e9 d\u00e9nonc\u00e9s. Certains participants ont fait \u00e9tat de plusieurs cas de vols dans leurs quartiers. Le repr\u00e9sentant de la TdE a justifi\u00e9 leur emplacement par la n\u00e9cessit\u00e9 de faciliter les relev\u00e9s de consommation. Il a aussi pr\u00e9cis\u00e9 qu’en cas d’impossibilit\u00e9 d’acc\u00e8s au compteur, une facturation forfaitaire peut intervenir, suivie d’une r\u00e9gularisation. La question de l’extension du r\u00e9seau dans les nouvelles zones urbaines a, par ailleurs, \u00e9t\u00e9 soulev\u00e9e, tout comme les difficult\u00e9s des m\u00e9nages contraints de financer leurs propres forages pour pallier l’insuffisance de la desserte publique.<\/p>\n\n\n\n

Du c\u00f4t\u00e9 de Moov Africa, repr\u00e9sent\u00e9 par le Dr Avosse, les interventions ont essentiellement concern\u00e9 la transparence des forfaits, la qualit\u00e9 de la couverture r\u00e9seau et la d\u00e9sactivation des cartes SIM apr\u00e8s une longue p\u00e9riode d’inactivit\u00e9. Les consommateurs ont notamment souhait\u00e9 recevoir de meilleures notifications sur l’expiration de leurs forfaits et disposer d’informations plus pr\u00e9cises sur leur cr\u00e9dit. En ce qui concerne les num\u00e9ros inactifs, le repr\u00e9sentant a invit\u00e9 les abonn\u00e9s d\u00e9sireux de conserver leur ligne \u00e0 se rapprocher de leur op\u00e9rateur pour conna\u00eetre les dispositions appropri\u00e9es. Il a \u00e9galement recommand\u00e9 l’achat des cartes SIM dans les points de vente officiels.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Les frais appliqu\u00e9s aux transactions Mobile Money ont aussi suscit\u00e9 des interrogations. Les explications avanc\u00e9es ont mis en avant les charges li\u00e9es aux infrastructures techniques, au fonctionnement des plateformes et aux ressources humaines. Toutefois, les consommateurs ont insist\u00e9 sur la n\u00e9cessit\u00e9 d’une meilleure information concernant les commissions pr\u00e9lev\u00e9es.<\/p>\n\n\n\n

Autre sujet de pr\u00e9occupation : les escroqueries t\u00e9l\u00e9phoniques. Des participants ont rapport\u00e9 des cas d’appels provenant d’interlocuteurs disposant de renseignements personnels sur leurs victimes. Face \u00e0 ces pratiques, le Dr Avosse a appel\u00e9 \u00e0 la vigilance, rappelant que la connaissance du nom ou de la profession d’une personne ne garantit pas l’identit\u00e9 de celui qui l’appelle. Il a notamment conseill\u00e9 de v\u00e9rifier l’identit\u00e9 de tout interlocuteur sollicitant de l’argent et de se m\u00e9fier des annonces de gains inattendus.<\/p>\n\n\n

\"\"<\/figure>\n\n\n

Au-del\u00e0 des questions techniques, les \u00e9changes ont mis en \u00e9vidence une attente commune : une meilleure prise en compte des droits des consommateurs. Les participants ont notamment insist\u00e9 sur la n\u00e9cessit\u00e9 de faciliter les r\u00e9clamations, de renforcer l’accompagnement des usagers et de mieux faire conna\u00eetre les m\u00e9canismes de recours aupr\u00e8s des structures comp\u00e9tentes.<\/p>\n\n\n\n

\u00c0 travers cette initiative, le Mouvement Martin Luther King entend offrir un espace de dialogue entre prestataires et consommateurs. Une d\u00e9marche qui rappelle que la qualit\u00e9 des services essentiels repose aussi sur la transparence, l’\u00e9coute et la capacit\u00e9 des entreprises \u00e0 r\u00e9pondre efficacement aux pr\u00e9occupations de leurs clients.<\/p>\n\n\n\n

Enock<\/strong><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

L\u2019acc\u00e8s \u00e0 l\u2019eau potable, la facturation, la qualit\u00e9 du r\u00e9seau t\u00e9l\u00e9phonique, les frais de Mobile Money et les arnaques num\u00e9riques ont anim\u00e9 les \u00e9changes lors de la Nuit des consommateurs organis\u00e9e \u00e0 Lom\u00e9 par le Mouvement Martin Luther King (MMLK). La rencontre a r\u00e9uni des usagers et des repr\u00e9sentants de la Soci\u00e9t\u00e9 togolaise des eaux […]<\/p>\n","protected":false},"author":2,"featured_media":15870,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-15867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-societe"],"yoast_head":"\nNuit des consommateurs \u00e0 Lom\u00e9 : l\u2019eau et les t\u00e9l\u00e9communications au c\u0153ur des pr\u00e9occupations des usagers - R\u00e9c\u00e9piss\u00e9 N\u00b00026\/12-2020\/pl\/P<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mediatopnews.tg\/?p=15867\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nuit des consommateurs \u00e0 Lom\u00e9 : l\u2019eau et les t\u00e9l\u00e9communications au c\u0153ur des pr\u00e9occupations des usagers - R\u00e9c\u00e9piss\u00e9 N\u00b00026\/12-2020\/pl\/P\" \/>\n<meta property=\"og:description\" content=\"L\u2019acc\u00e8s \u00e0 l\u2019eau potable, la facturation, la qualit\u00e9 du r\u00e9seau t\u00e9l\u00e9phonique, les frais de Mobile Money et les arnaques num\u00e9riques ont anim\u00e9 les \u00e9changes lors de la Nuit des consommateurs organis\u00e9e \u00e0 Lom\u00e9 par le Mouvement Martin Luther King (MMLK). 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