{"id":4697,"date":"2023-09-07T06:51:09","date_gmt":"2023-09-07T06:51:09","guid":{"rendered":"https:\/\/mediatopnews.tg\/?p=4697"},"modified":"2023-09-07T06:51:10","modified_gmt":"2023-09-07T06:51:10","slug":"la-safer-outille-son-personnel-pour-plus-de-potentialite-relationnelle-avec-les-usagers-de-la-route","status":"publish","type":"post","link":"https:\/\/mediatopnews.tg\/?p=4697","title":{"rendered":"La SAFER outille son personnel pour plus de potentialit\u00e9 relationnelle avec les usagers de la route"},"content":{"rendered":"\n
<\/p>\n\n\n\n
Dans l\u2019\u00e9grainage de son plan de formation 2023-2025, la Soci\u00e9t\u00e9 Autonome de Financement de l\u2019Entretien Routier (SAFER) consacre les mois de septembre et octobre 2023 \u00e0 davantage d\u2019\u00e9gard de son personnel aux usagers de la route. Le but \u00e9tant d\u2019am\u00e9liorer le potentiel relationnel de la SAFER avec tous les usagers de la route, une formation est initi\u00e9 \u00e0 l\u2019endroit de ces derniers aux diff\u00e9rents postes de p\u00e9age et pesage pour leur donner les \u00e9l\u00e9ments n\u00e9cessaires pour accomplir avec tact cette noble ambition de la SAFER. <\/p>\n\n\n\nles agents sur un poste p\u00e9age<\/figcaption><\/figure>\n\n\n\n
Apr\u00e8s le p\u00e9age de Ponio et de Mango dans la r\u00e9gion des Savanes, les experts en management des organisations et des ressources humaines poursuivent leur mission sous le regard d\u2019une \u00e9quipe de suivi avec \u00e0 sa t\u00eate trois chefs de services. Il s\u2019agit de Dieudonn\u00e9 Kpango, responsable des ressources humaines ; Issifou Djoulila, responsable des affaires juridiques et personne responsable des march\u00e9s publics, conseiller aupr\u00e8s du DG puis Mme Sama Kondokissem Hodalo, cheffe service exploitation des postes de p\u00e9age et pesage.<\/p>\n\n\n\n
Au cours de la formation, le personnel des p\u00e9ages et pesage b\u00e9n\u00e9ficie d\u2019un enseignement appropri\u00e9 notamment sur l\u2019organisation de l\u2019accueil et la gestion des usagers ; la connaissance des usagers des postes pour mieux les g\u00e9rer ; un accueil \u2013 usager r\u00e9ussi en 5 \u00e9tapes ainsi que la technique de communication interpersonnelle.<\/p>\n\n\n\n
En service au p\u00e9age, tout agent est invit\u00e9 \u00e0 conna\u00eetre son r\u00f4le, ses obligations, distinguer les cat\u00e9gories d\u2019usagers et savoir les g\u00e9rer. L\u2019agent joue un r\u00f4le repr\u00e9sentatif et se doit d\u2019\u00eatre en forme, souriant, courtois, disponible. Il a l\u2019obligation d\u2019ex\u00e9cuter personnellement et correctement le travail en \u00e9vitant de laisser l\u2019usager subir la situation lors des attentes. Pour ce faire, la SAFER apporte des \u00e9l\u00e9ments qui aident \u00e0 r\u00e9ussir un accueil physique.<\/p>\n\n\n\nLe formateur en action<\/figcaption><\/figure>\n\n\n\n
\u00ab Il s\u2019agit pour les caissiers et leurs coll\u00e8gues de cultiver permanemment la politesse, m\u00eame envers ceux qui ne sont pas ; ne pas s\u2019\u00e9nerver envers un usagers en col\u00e8re ; \u00e9viter de donner l\u2019impression d\u2019\u00eatre d\u00e9bord\u00e9 ; chasser la mauvaise humeur ; mettre l\u2019usager en confiance en montrant l\u2019int\u00e9r\u00eat \u00e0 lui accord\u00e9 ; \u00e9couter l\u2019usager pour lui apporter la meilleure r\u00e9ponse \u00e0 sa situation et faire usage de l\u2019imagination pour conna\u00eetre ce dont aurait besoin l\u2019usager de la route \u00bb,<\/em> a insist\u00e9 Nestor Koami Ayissou, consultant formateur devant le personnel du p\u00e9age de Mango, deuxi\u00e8me \u00e9tape apr\u00e8s Ponio.<\/p>\n\n\n\n
La SAFER entend am\u00e9liorer un climat d\u2019amiti\u00e9 citoyenne entre son personnel et le contribuable constitu\u00e9 d\u2019usagers de la route. \u00ab Fournir \u00e0 nos agent les outils n\u00e9cessaires pour offrir une meilleure prestation en relation avec les usagers de la route. L\u2019autorit\u00e9 de la SAFER veille continuellement \u00e0 ce que le personnel aux postes de p\u00e9age et pesage soit correct envers les usagers et ne m\u00e9nage aucun effort pour l\u2019atteinte des objectifs relatifs \u00e0 la qualit\u00e9 de service dans l\u2019exercice de la mission qui lui est d\u00e9volue \u00bb,<\/em> a laiss\u00e9 entendre Kpango Dieudonn\u00e9 au micro de M\u00e9ga Info \u00e0 Mango le mardi 5 septembre.<\/p>\n\n\n\n
De leur c\u00f4t\u00e9, les services des p\u00e9ages sollicitent l\u2019adh\u00e9sion des usagers dans la pr\u00e9paration de la monnaie avant les franchissements des postes. Cela contribuerait \u00e0 \u00e9viter au maximum les longues files d\u2019attente et les malentendus. \u00ab Si les transporteurs pouvaient fournir l\u2019effort de pr\u00e9senter la juste monnaie, ce serait un souci de moins dans le rapport caissiers \u2013 usagers, en plus de la formation en cours qui arrive \u00e0 point nomm\u00e9 puisqu\u2019elle renforce le mot d\u2019ordre de la direction de la SAFER dont l\u2019accent est mis sur l\u2019accueil et le service rendu \u00e0 l\u2019usager \u00bb<\/em>, a plaid\u00e9 le chef de poste du p\u00e9age de Mango, Joseph Adjoum\u00e9 Kongnah.<\/p>\n\n\n\n
Pour M. Nassandjir\u00e9-Kassou Koumatar\u00e9, r\u00e9gisseur \u00e0 la vid\u00e9o surveillance, la formation en cours devrait permettre aux caissiers de pouvoir collaborer avec les usagers pour \u00e9viter les frustrations.<\/p>\n\n\n\n
La formation se poursuit donc couvrira tous les postes de p\u00e9age install\u00e9s de par les cinq r\u00e9gions \u00e9conomiques du pays ainsi que le pesage de Dj\u00e9r\u00e9houy\u00e9 \u00e0 la sortie Nord de la ville d\u2019Atakpam\u00e9. Les p\u00e9ages actuellement en service au Togo sont : Ponio, Mango dans la r\u00e9gion des Savanes ; Katchamba, D\u00e9fal\u00e9, K\u00e9m\u00e9rida, Al\u00e9djo dans la Kara ; Sotouboua dans la Centrale ; Ad\u00e9ta, Nots\u00e9, dans les Plateaux ; Davi\u00e9, Vodougb\u00e9, Tabligbo, Z\u00e9gl\u00e9, Ak\u00e9p\u00e9do, Sangu\u00e9ra dans la r\u00e9gion Maritime.<\/p>\n","protected":false},"excerpt":{"rendered":"
Dans l\u2019\u00e9grainage de son plan de formation 2023-2025, la Soci\u00e9t\u00e9 Autonome de Financement de l\u2019Entretien Routier (SAFER) consacre les mois de septembre et octobre 2023 \u00e0 davantage d\u2019\u00e9gard de son personnel aux usagers de la route. Le but \u00e9tant d\u2019am\u00e9liorer le potentiel relationnel de la SAFER avec tous les usagers de la route, une formation […]<\/p>\n","protected":false},"author":2,"featured_media":4699,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4697","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-societe"],"yoast_head":"\n
La SAFER outille son personnel pour plus de potentialit\u00e9 relationnelle avec les usagers de la route - R\u00e9c\u00e9piss\u00e9 N\u00b00026\/12-2020\/pl\/P<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mediatopnews.tg\/?p=4697\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La SAFER outille son personnel pour plus de potentialit\u00e9 relationnelle avec les usagers de la route - R\u00e9c\u00e9piss\u00e9 N\u00b00026\/12-2020\/pl\/P\" \/>\n<meta property=\"og:description\" content=\"Dans l\u2019\u00e9grainage de son plan de formation 2023-2025, la Soci\u00e9t\u00e9 Autonome de Financement de l\u2019Entretien Routier (SAFER) consacre les mois de septembre et octobre 2023 \u00e0 davantage d\u2019\u00e9gard de son personnel aux usagers de la route. 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